Use cases

AI agents for customer support

Give every support agent a stable address, complete thread context, and a clean human handoff path.

Problem

Shared queues make it difficult to identify which agent acted, preserve a consistent sender identity, or isolate one customer’s data from another.

Workflow

  1. Create one inbox per support identity or tenant.
  2. Route message.received events into the support agent.
  3. Draft or send a reply in the original thread.
  4. Forward low-confidence cases to a person with full context.

AgentMailer supplies the communication substrate. Your runtime owns model execution, application state, schedules, and business approvals. Check the examples catalog for Python and TypeScript implementations.